Available for Work Cairo, Egypt

Hello, I'm
Hozaifa Abozaid

Customer Care & Retention
Full Stack Developer
IT & Automation Specialist
Get in Touch Download CV
Hozaifa Abozaid
5+ Years Experience
Who Am I?

About Me

A blend of customer loyalty engineering, full-stack development, and multilingual communication.

Professional Overview Cairo, Egypt

A passionate professional with diverse experience in customer service, web development, and digital marketing. I combine technical expertise with excellent communication skills to deliver outstanding results.

Full Stack Customer Retention React & Node.js
Key Track Record
5+
Years Exp.
50+
Projects
100+
Happy Clients
Academic Formation Second in Class

BA in Languages and Translation – Spanish Language and Literature

Upper Second Class Honours (2:1) Faculty of Languages & Translation

Language Mastery

Polyglot
Arabic (Native)
100%
Spanish (Upper Intermediate B2)
75%
English (Intermediate B1)
55%
Career Path

Professional Experience

Proven track record across software engineering, customer loyalty, and digital management.

Customer Service Representative - Client Retention

eDreams - Prime Subscription
November 2025 – July 2026
  • Managing customer accounts and Prime Subscriptions.
  • Direct customer interaction to resolve issues, strengthen relationships, and boost company loyalty rates.
  • Leveraging negotiation and persuasion skills to reduce subscription cancellation rates.

Front-End Web Developer

Web Development
2021 – 2025
  • Designing and developing interactive, visually appealing user interfaces for websites.
  • Writing clean, maintainable code to ensure smooth user experience and responsive design.
Ibn Muslim Academy Dar Al-Salam Quran

Back-End Web Developer

Web Development
2024 – 2026
  • Building robust and scalable server-side architectures using Node.js and Express.
  • Designing and implementing RESTful APIs, database schemas, and secure authentication flows.

Video Editor & Graphic Designer

Freelance
4 Years (Freelance)
  • Producing and editing professional video content and digital marketing creatives.

Social Media Manager

Freelance
3 Years (Freelance)
  • Managing accounts, scheduling content, engaging audiences, and executing growth campaigns.

Data Entry Specialist

Freelance
2 Years (Freelance)
  • Processing and entering data with high accuracy, speed, and strict quality verification.

Arabic & Quran Teacher for Non-Native Speakers

Education
2 Years
  • Teaching Arabic language fundamentals and Quran recitation to international students.
Core Competencies

Skills & Expertise

A balanced synergy between technical mastery and interpersonal business skills.

Technical Stack

Full Stack Dev
Full-stack web engineering with React, Node.js, Express, JavaScript, and TypeScript.
RESTful API design, database architecture (SQL, MongoDB), and secure authentication.
Command-line proficiency, automation scripts, and systems troubleshooting.

Soft Skills & Customer Retention

Retention Pro
Negotiation & Sales: Strong persuasion skills and churn reduction expertise.
Client Management: Exceptional relationship building and conflict resolution.
Multitasking & Resilience: Proven ability to excel in fast-paced, high-pressure environments.
Connect

Get In Touch

Feel free to reach out for freelance projects, full-time opportunities, or collaborations.

Direct Channels

wahdany2003@gmail.com
@Hzifa33

Social Media

LinkedIn X (Twitter) Telegram Facebook Instagram